Michigan Liquor Control Commission
Michigan Server Training Program
$19.99
Introduction
Welcome
Course Navigation
Course Requirements
Course Guidelines
Course Outline
Customer Support Information
Module One: Alcohol Server Training
Module One Objectives
Purpose of Alcohol Server Training
Who Needs Seller/Server Training?
Training Outcomes
Michigan Required Notifications
Michigan Liquor Control Commission (MLCC)
Certification
Revocation of Certification
Module One Summary
Module One Quiz
Module Two: Social Impact of Alcohol
Module Two Objectives
Alcohol’s Impact on the Community
Neighborhood Quality of Life
Burden on First Responders
Public Health Risks
Binge Drinking
Binge Drinking by the Numbers
Cost of Binge Drinking
Alcoholism
Alcohol-Related Diseases
Alcohol-Related Risks
Definitions
Driving Under the Influence
The 5 D’s of Bystander Intervention
Handling Disclosures
Angle Shot
Possible Effects of Alcohol Use
Sexual Assault
The Red Zone
Human Trafficking
What Does Human Trafficking Look Like?
Red Flags
Michigan Resources
Assault
Domestic Violence
Responsibilities of Alcohol Servers
Module Two Summary
Module Two Quiz
Module Three: Alcohol and its Effects on the Body
Module Three Objectives
What is Alcohol?
Standard Drink
How the Body Processes Alcohol
How Alcohol Affects the Brain
Blood Alcohol Content (BAC)
BAC Levels
One Drink Per Hour
Alcohol Poisoning
Factors that Affect Impairment: Physical
Factors that Affect Impairment: Consumption
Myths About Sobering Up
Potential Signs of Intoxication
Dangers of Mixing Alcohol and Caffeine
Caffeinated Alcoholic Beverages
How Alcohol Interacts with Other Drugs
Risks and Side Effects
Alcohol and Medications: Anticonvulsants
Alcohol and Medications: Antidepressants
Alcohol and Medications: Antihypertensive
Alcohol and Medications: Diabetes
Alcohol and Attitude
Controlled Substances
Controlled Drug Classifications
Alcohol and Illicit Drugs
Stimulants
Depressants
Hallucinogens
Drug Possession in Michigan
Module Three Summary
Module Three Quiz
Module Four: Minors and Checking ID
Module Four Objectives
What is a Minor?
Penalties for Selling to Minors
Acceptable Forms of ID
Driver’s License
Temporary ID
Federal ID Examples
U.S. Armed Forces ID
Out of State ID Examples
Know Your Customers
Physical Characteristics of Minors
Behaviors and Reactions of Minors
Practice Your Observation Skills
When to Ask for an ID
How to Check ID
The TLA Method
How to Watch for Fake IDs
Video: Fake ID Training
How to Verify a Suspicious ID
Transaction Scan
Know When and How to Say “No”
Rejecting Fake IDs
Important Considerations
House Policies
Examples of House Policies
Why House Policies Matter
Module Four Review
Module Four Quiz
Module Five: Intoxicated Patrons
Module Five Objectives
Apparently Intoxicated Person
50 Signs of Apparent Intoxication
Disability vs Intoxication
Medical Situation
Change in Behavior
Alcohol Poisoning
Alcohol Tolerance
Monitoring Alcohol Consumption
Tracking Drinks
BAC and Time
Food Service
Traffic Light System
Video: Cutting Off Service
When to Cut Off a Customer
Cutting Off Service
Refusing Service Responses
Good Faith Effort
Management Responsibilities
Incident Logbook
Intervention Skills
Alcohol-Impaired Driving
“Zero Tolerance” Law
Marketing Strategies
Module Five Review
Module Five Quiz
Module Six: Laws and Regulations
Module Six Objectives
Alcohol Sales to a Minor
Legal Penalties
Indirect Deliveries
Preventing Indirect Deliveries
Legal Penalties
Dram Shop Laws
Dram Shop Laws in Michigan
Legal Penalties
Criminal Negligence
Legal Penalties
Right to Refuse Service
Designated Driver Program
911 Good Samaritan Law
MLCC Server Permit Requirements
Hours of Alcohol Sales
Refilled Liquor Bottles
Happy Hours Law
Legal, House, and Professional Duties
Signs of Prohibited Activies
Signs of Gambling
Signs of Solicitation for Prostitution
Signs of Drug Sales
How to Respond
Module Six Review
Module Six Quiz
Final Exam
Final Exam